FREQUENTLY ASKED QUESTIONS
Please read on for some answers to our most popular questions.
Can't find what you're looking for? Feel free to contact us.
Where is MONPERE salon located and how do I get there?
The salon is in Rose Bay, directly opposite the beach. Type our address 5/686 New South Head Road into your Google Maps. When you get there, you will see 'Westpac Bank' and the gift store 'byKim'. Walk down the blue painted walkway between those two shops, towards Percival Park and the beach and you'll see us at the end of the lane! Free short stay parking is available in the Parisi's car park just 2 mins away from the salon, or for longer stays you can park a little further up Newcastle St, Wilberforce Av or Richmond Rd. The Rose Bay ferry wharf is a 5 minute stroll away, or the 324 bus stops right outside.
How do I book in for a service?
Choose your stylist based upon their expertise. Either message or call the salon phone/email/Instagram, or contact your chosen stylist directly on their own Instagram (see Contact Us).
Do you have a cancellation policy?
We generally charge a 50% deposit at the time of booking for most new clients. If you cancel your booking within 48 hours, you will forfeit your deposit, and if we are unable to fill your appointment time, the remaining 50% fee will be charged up to the value of your missed appointment should you wish to rebook. If you are a continued client, we may not charge a deposit at the time of booking, but if you cancel within 48 hours we will charge up to 100% of your missed appointment fee if you wish to rebook.
I'm a stylist or freelance artist and want to 'rent a chair' or hire the salon for an event. How do I do that?
We rent our chairs to freelance artists to come and work with their own guests in the salon; we are open to a range of experts including hairstylists, make up artists, beauty therapists and manicurists. We also lease the entire space to educators looking to hold workshops and training events, as well as bridal parties looking for a 'preparation' venue ahead of their big day and for companies hosting their product launches.
Where do you source the hair extensions from?
Our hair comes a variety of sources, such as Russia, Mongolia, India and Brazil. We only use well known brands, who ethically source all the hair that we buy, as well as providing a hair recycling scheme for all your old hair extensions!
How long will my hair extensions last?
With excellent aftercare and maintenance your hair extensions can last anywhere from 6 months to 2 years. The better quality hair will last a little longer, and although it may be a little more expensive, it definitely stands the test of time. Extensions will need to be well protected from the sun, pool/ocean water, suncream and other tanning products as well as heat styling tools. A complete after guide will be given to each person after their initial fitting.
How often do I need to get my extensions lifted?
As your natural hair grows down, so will the hair extensions you have just had fitted. We therefore recommend having your extensions lifted every 6-8 weeks.
What extensions are best for me, how many grams do I need and how much will they be?
As every person and their head of hair is different, we can only give a complete and accurate quote after a thorough hair and scalp assessment.
ONLINE STORE AND WEBSITE
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and debit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Square and Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
5/686 New South Head Road, Rose Bay , NSW, 2029, Australia
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